FAQs

Welcome to our FAQs! Here you’ll find quick answers to common questions about shopping with Purity Coffee Canada.

1. What is your return policy?
You may return unused and unopened items within 30 days of delivery in their original packaging.
Free return shipping is provided for approved returns.
To start a return, please email us at wecare@puritycoffee.ca.

2. Can I exchange an item?
Yes! Exchanges are available under the same conditions as returns. Contact our support team to initiate an exchange.

3. How long does shipping take?
• Canada: 6–12 business days
Orders are processed within 1–2 business days. You’ll receive tracking details by email once your order ships.

4. Do you offer free shipping?
Yes — we offer free shipping on all orders.

5. How do I track my order?
After your order ships, you’ll receive an email with a tracking number.
You can also log into your account at puritycoffee.ca or contact our support team for updates.

6. What if my item arrives damaged or is missing?
Please email us within 48 hours with clear photos of the damaged item or packaging.
We’ll arrange a replacement or full refund if eligible.

7. What items are non-returnable?
We do not accept returns for:
• Custom or personalized items
• Perishable goods
• Final sale items

8. What payment methods do you accept?
• Visa, MasterCard, American Express
• PayPal, Apple Pay, Google Pay
• Shop Pay
All payments are secure and processed in CAD. See our Payment Policy for details.

9. Do you ship internationally?
Currently, we ship only within Canada and the United States.

10. How can I contact you?
Email us at wecare@puritycoffee.ca

Address:
Purity Coffee Canada
OnlyBlooms Import Inc.
261 Montréal Road, Suite 310
Ottawa, ON, K1L 8C7
Canada